Frequently Asked Questions

We currently ship within Hong Kong and China only. We do not offer international shipping at this time.

Orders are fulfilled within 2-3 business days. During peak seasons, processing may take up to 5 business days. Once shipped, delivery times vary based on your location. You will receive an email confirmation with tracking details.

Yes! We accept size exchanges within 14 days of receiving your order. The item must be unworn, unwashed, and have all original tags attached. If your requested size is unavailable, we will offer an exchange for a different style of equal or similar value. Customers are responsible for return shipping costs.

At this time, we do not offer refunds, only exchanges for size or style as outlined in our Exchange Policy.

To keep your sleepwear and loungewear in the best condition, follow the care instructions on the label. We recommend washing on a gentle cycle with mild detergent and avoiding high heat when drying.

As a small business, we currenlty offer sizes Small, Medium, and Large due to production limitations. However, we are committed to growing and expanding our size range to be fully inclusive in the future. We truly appreciate your support as we work toward making our brand accessible to everyone!

Yes! We're always working on expanding our collection. While we currently have a limited selection due to production constraints, we're already in the works on new styles and colors. Stay tuned- we can't wait to share them with you soon!

We currently do not offer gift wrapping, but all orders are packaged with care to ensure they arrive in perfect condition.

You can reach us via email contactus@seleneandeos.com, through our website’s contact form or DM us via instagram! We’re happy to help with any questions or concerns!

If you have any other questions, feel free to reach out. Thank you for supporting our small business!